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Frequently Asked Questions

1.How do I contact WZ Storage. regarding my order?

Whatever happens to your order, you can contact us via hewenzhong12356@163.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.When will my order be shipped out?

Once we receive your order, we will process it within the same day and send out within 3 days from Monday to Friday. Any orders placed on Saturday and Sunday will be sent out together with Tuesday's orders.


3.What shipping methods do you offer?

We use UPS ground, USPS, EMS to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.


4.What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (7-14 business days) are estimates and may vary due to external factors outside of WZ Storage, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.


5.What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.


6.What if I have received a damaged order?

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide WZ Storage with proof of the damage in detail as this will assist us in processing your order refund.


7. How do I return the item?

If you received any defective items, you can contact us for a full refund.


8.When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.


9.What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.


10.Will an invoice be included in my package?

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.